FAQ

Check your SPAMBOX or Junkmail. We can guarantee that your appointment is in our system. Sometimes your server can block our e-mails we send to you. Als je twijfelt maak nog een ander afspraak. Heb je nog steeds niks ontvangen? Onthoud de datum en tijdstip van uw reservering en kom naar de afspraak.

Check your E-mail, SPAM box or Junk mail. In case you did not received your certificate on time you can chat with customer service via this link. In case there is no answer you can call the urgent phone number +34604330259

The certificate is valid for travel worldwide. If you want to use it for entertainment venues, you can show the certificate with your identification.

You can make an appointment only online at www. testclinic.eu. Here you can check also the availability.

Torremolinos: Test before 18:00? PCR travel Certificate same evening between 21.00h and 22.00h

Madrid&Zaragoza: Test before 18:00? Certificate next day 7PM (pay €10,-    extra at the clinic to receive your result next day at 2PM)

24 hour cancellation policy

Even before the customer is tested, we incur expenses for the appointment, such as purchasing materials, scheduling doctors and other staff, et cetera. For this reason, we have a strict 24-hour cancellation policy which means that if a customer cancels 24 hours in advance (or earlier), the full amount will be refunded. If a customer cancels the appointment within the period of 24 hours, there will be no refund. This also applies to reservations that are made and canceled within 24 hours before the time of the appointment; if you book an appointment that will take place within 24 hours, you automatically and tacitly waive the right to a refund. Only then can be moved, with a maximum number of two movements. Please note: if the time of the appointment has already passed, it is no longer possible to move the appointment.

If you cancel before 24 hours in advance, the amount will be refunded within ten working days. We can only make the refund to the same bank account number with which the payment was made.

For each person you have to make an appointment online separately

You can check availability at www.testclinic.eu when making a reservation.

Torremolinos: C. Antonio Alcaide Sanchez 5, 29620

Monday till sunday from 9.00 -13.30 and 14.30 a 18.00

Madrid: Av. de Monforte de Lemos 135, 28029

Monday till friday 09.00-13.30h and 17.00-19.00

Saturday -Sunday  Closed

Zaragoza: Zaragoza: Paseo Sagasta 18, 50006

Monday till friday 09.00-13.30h and 17.00-19.00

Saturday -Sunday  Closed

Torremolinos is open 365 days a year. So also during holidays.

Madrid en Zaragoza are closed on 1 and 6 January. You can still receive you result per e-mail on these days

We will send you this by e-mail